Upcoming Changes to Access Platform and 311 St. John’s App

The City of St. John’s would like to inform all residents of upcoming changes to the Access platform and 311 St. John’s App taking place within the next few weeks.

We will be launching a new system mid-April which will replace the current Access website portal and 311 St. John’s App. Effective March 24, 2025, the 311 St. John’s App will no longer be available for download or accessible for use. The website request form will remain active until the new system is implemented in mid-April.

Please note that during this transition, Access St. John’s will still be available to residents 24 hours a day, seven days a week by email at access@stjohns.ca and by phone at 311 or 709-754-CITY (2489), or in-person Monday to Friday, 8 a.m. to 4 p.m. at the Access Centre located on the first floor of City Hall, 10 New Gower Street, St. John's, NL.

Next Steps for Residents:

• Remove the 311 St. John’s App: delete the 311 St. John’s App from all mobile devices.
• Stay tuned: we will be releasing further information about the new Access platform, along with detailed information on using the platform, within the next couple of weeks. 

We thank all residents for their patience and understanding during this process and apologize for any inconvenience.