Contact Us

Access St. John's provides residents, businesses and visitors with access to non-emergency City services, programs and information. For emergency calls about life saving matters, dial 911.

Access St. John's

You can contact us 24 hours a day, 7 days a week

Phone: 311 or 754-CITY (2489)
Email: access@stjohns.ca
Mail: P.O. Box 908, St. John's, A1C 5M2

Report problems via our free 311 St. John's app: download for iphone or android

Submit a service request online

Visit us

Drop in to the Access Centre during regular business hours:

Hours: Monday to Friday, 8 a.m. to 4 p.m.
Location: first floor City Hall, 10 New Gower Street, St. John's, NL

Other important contacts

Use the City's phone directory

Animal Care and Adoption Centre

709-576-6126
humaneservices@stjohns.ca
Location: 81 Higgins Line
Hours: Tuesday to Friday, noon to 4 p.m.; Saturday & Sunday 3 to 5 p.m.
Learn more about the services offered at the Animal Care and Adoption Centre

Mayor and Council

View the Mayor and Council page for the addresses and contact details of all members of Council.

Media Inquiries

For information about media relations at the City of St. John's, visit our News and Information page.
Media inquiries can be directed to Jackie O'Brien at jobrien@stjohns.ca or 709-576-8491.

Welcome Centre

For visitor information, call 709-576-8106 or email tourism@stjohns.ca
For business and economic development services, call 709-576-8107 or email business@stjohns.ca
For newcomers and the St. John's Local Immigration Partnership email immigration@stjohns.ca