COVID-19

COVID-19

This page is for all the news and announcements from the City of St. John's related to precautionary measures undertaken to mitigate the spread of the COVID-19 virus.

City Hall and all City facilites, including recreation centres, are closed to public access.  

  • The Welcome Centre, 348 Water Street, is closed. Contact us: Business 576-8107 or business@stjohns.ca; Visitors 576-8106 or 1-844-570-2009 or tourism@stjohns.ca
  • The City Archives, 15 Terra Nova Road, is closed
  • The Railway Coastal Museum is closed
  • The Animal Care & Adoption Centre is closed; for emergenices contact Access St. John's at 311, 754-CITY (2489) or access@stjohns.ca

Contact Us
Residents can continue to contact the City through the Access Centre in the following ways:

  • Report problems via our free app 311 St. John's
  • Submit a service request online
  • Email access@stjohns.ca
  • Call 311 or 754-CITY (2489)
  • Anything that can be emailed should be sent to access@stjohns.ca instead of faxed, due to the fact that many staff are working remotely. 
  • Most payments by debit or credit card can be made by calling 311. Please do not fax or email credit card information.
  • Non-profit housing clients may call 576-8196 or email housing@stjohns.ca.

To book a phone appointment with a City representative contact Access St. John's:

Please note: You may be asked screening questions by City staff for in-person service: City staff will be provided with a list of standard screening questions they may ask residents before meeting with any members of the public or entering any private or commercial property; these measures are being taken to protect both staff and the general public and to ensure the continuity of services during the COVID-19 pandemic.

Businesses and Developers
The City has developed a new resource page for business-owners or those looking for infomration on business in St. John's. The page includes a business resource and information hub with links to resources for businesses during the global pandemic.

The City of St. John's will only be accepting Development Applications electronically. You may download application forms, complete & sign the application, and email a PDF of the signed application to access@stjohns.ca. Once received, an Access St. John's  representative will be in contact to obtain the payment of the application fee. After the fee has been paid, development staff will perform a cursory review of the application and advise how and where to submit any other required electronic attachments such as legal plans, engineered drawings, etc. As staff are working from home during the COVID-19 pandemic, there may be some delays in processing and reviewing your application and we apologize for any inconvenience caused.

NEW: Council Update

  • All public meetings and events hosted by the City are cancelled until further notice
  • Committee of the Whole will resume its regular, biweekly meeting schedule beginning Wednesday, May 27. 
  • Council meetings will occur and be webcast, but are closed to the public. See calendar online.

NEW: Garbage and Recycling
Regularly scheduled garbage collection is not impacted by COVID-19.

Beginning Monday, June 1 the regular, biweekly curbside collection of recycling and yard waste resumes. 

Yard waste placed at the curb - including grass, leaves, soil, sod and small branches - must be placed in paper yard waste bags to be collected. All of the paper bagged yard waste will be composted on-site at Robin Hood Bay.

NEW: Residential Drop-Off
As of Monday, May 25, the Residential Drop Off at Robin Hood Bay will accept all forms of waste. Hours of operation are 8 a.m. to 4 p.m. Monday to Friday and 4 to 7 p.m. Thursday. Please maintain appropriate physical distancing of 2 m or 6 ft at all times and be patient as line-ups may be long.

Please note:

  • The Home Again Furniture donation program will not resume until further notice.
  • Household Hazardous Waste will only be accepted on Wednesdays. 

Humane Services 
Effective Monday, May 11, City of St. John’s Humane Services will resume its low cost cat neuter program and begin offering contactless animal adoptions. For details, go here.

​The shelter remains closed to the public. During this time our services are suspended for spay program, owner surrenders, euthanasia, live trapping and pet safe keeping.

We are responding to stray medical emergencies and animal control issues. If you have an emergency or animal control concern, contact Access St. John's by calling 311 or 754-2489 (CITY) or email access@stjohns.ca.

Report lost and found animals by email at humaneservices@stjohns.ca.

Parking Permits

  • The City will not be issuing tickets to vehicles that are displaying expired 2020 Residential Parking Permits, provided permits are used in the correct Area.
  • Residents will be given the opportunity to renew their 2020 permits when City Hall reopens to the public. 
  • New residents requiring a permit should contact Access St. John’s to start the application process.  
  • There are no exemptions for Commercial Parking Areas and enforcement will continue. Applications for new commercial permits and renewal for current monthly permit holders can be processed by telephone. Please call Access St. John’s at 311 or 754-CITY (2489). 

Parks and Recreation

  • All Community Centres and recreation facilities, including The Loop, are closed 
  • All City parks and playgrounds are closed, including ball fields, skate parks, hard surface courts and dog parks 
  • All recreation programs, including after school care, are cancelled 
  • Municipal parks are open for walk-throughs only as of May 11, 2020 (please see below)
  • Registration for summer programs is set to begin 7 a.m. Thursday, June 4.

Municipal Parks
On Monday, May 11, municipal parks reopened to provide additional safe areas for walk-through and ride-through only. 

City officials are concerned about behaviour that is contrary to the rules put in place to reopen parks that go against current provincial guidelines for Alert Level 4.

“Yesterday, our enforcement staff spoke to many individuals setting up hammocks, holding picnics, using playground equipment and playing frisbee in our municipal parks, all of which are currently prohibited,” explained Mayor Breen.

Physical barriers have been installed to restrict access to certain park features such as playgrounds. However, staff have noticed individuals crossing over barriers and using these facilities despite the restriction to do so.

“Unfortunately, if individuals persist in breaking the rules for our parks we will be forced to close them – an action that no one wants to take as warmer weather makes our parks a desirable location to visit,” said Mayor Breen.

About park operations:

  • COVID-19 advisory signage is posted at entrances and throughout parks and physical barriers have been installed restricting access to certain park features, such as playgrounds.
  • One directional travel signs will be posted on trails that do not allow for 2m separation for two way directional walking/riding.
  • Gatherings are not permitted; the provincial Alert Level 4 indicates gatherings of 10 or less are permissible for burials, weddings and funerals only – not for day-to-day activities.
  • Garbage receptacles are installed and serviced in parks.
  • Dogs are not permitted in City outdoor sporting facilities but are permitted to be walked on-leash in parks and open spaces. Please pick up after your pet.. 
  • Outdoor washrooms will be open and serviced twice per day; before noon and mid – afternoon; the hours of operation for washrooms will be posted at each facility.
  • Community gardens are also permitted to operate, with restrictions posted at the site.

What is NOT open or operational:

  • The community centres associated with some of these parks will remain closed.
  • All playgrounds, hard surface courts, dog parks, skate parks, outdoor sports facilities, pools/splash pads and beaches will remain closed. Informal or regulated sports activities that require contact, includingall team sports, are prohibited. 
  • All public services such as community events, interpretation services, children’s programming and community-based programming are cancelled.
  • All in-park food and beverage services are prohibited.
  • All picnic areas within City parks will remain closed. Tables will be signed, wrapped in caution tape and portable tables removed. 
  • Bowring Park Duck Pond will remain closed. 
  • Dog parks remain closed. Dogs are not permitted in City outdoor sporting facilities (ie. baseball fields).

For a full list of parks operated by the City of St. John’s, please visit the City’s parks page.

Sewer Back-Ups
The City has discontinued clearing private sewer laterals of owner-occupied homes due to Occupational Health and Safety (OHS) concerns related to COVID-19. Servicing private sewer laterals places staff at an increased OHS risk as it requires staff to enter private dwellings and potential contact with sewage.The City will continue to respond to sewer back up calls to ensure that the public systems are operating properly and are not causing the back up. If a sewer problem is determined to be within the private lateral, homeowners should contact a private contractor.

Tax Payments

  • Effective immediately, the City will not be charging interest on commercial and residential property taxes or water meter tax up to and including August 31, 2020.
  • In order to keep taxpayers informed, bills will still be issued and sent, however taxpayers will automatically not be charged interest on late payments.
  • This relief does not apply to Robin Hood Bay tipping fees, however the scheduled tipping fee increase from $67.60 to $75 has been delayed from April 1, 2020 to August 1, 2020.
  • The vacancy allowance claim period has been extendedfor commercial property owners. Claims for the first quarter normally due April 30, 2020 are not due until May 31, 2020.
  • Commercial tax bills for the second quarter normally sent early May will now be sent in early June.
  • Property owners have their tax and mortgage payments combined by their bank need to contact your bank to discuss options regarding tax relief.
  • If you have questions or concerns about this tax relief announcement, please call 576-8251 to speak with a staff person.
  • Tax payments can be made online or through bank deduction. See below for details on how you can make preauthorized payments through your bank for City of St. John’s taxes. Your account number is on your municipal tax bill. Omit the first two zeros when prompted for your account number.
NAME OF BANK NAME TO SEARCH
Bank of Montreal St. John’s- Property Tax
Hong Kong Bank City of St. John’s Nfld. Taxes
President’s Choice St. John’s Taxes
Royal Bank of Canada ST. JOHN’S NFLD. (all caps)
Scotia Bank St. John’s City Taxes
TD Canada Trust St. John’s Taxes (include first 2 Zeroes of account#)

All City Messages
NEW Waste Announcements: RDO & Curbside Recycling & Yard Waste
Bulk Garbage Accepted as of May 19
City Officials Concerned About Behaviour in Parks
Humane Services to Offer Low Cost Cat Neuter and Contactless Adoptions
Municipal Parks to Reopen May 11
RDO to Open for Bagged Household Garbage May 11
Planning Underway to Repoen RDO and Parks
Fast Facts on Litter Collection
Yard Waste Pick-Up Postponed for May
Recycling to Resume Monthly; St. George's Day Notices
Fast Facts on Laptop Purchases
Council Considers Street Network Changes
City Seeking Feedback on Public Engagement
Private Sewer Lateral Service Discontinued
Thank-You Virtual Event for Essential Workers
COVID-19 Update for March 25, 2020
COVID-19 Update for March 24, 2020
Tax Relief for Commerical and Residential Property Owners
City Council Meeting Postponed
COVID-19 Update for March 21, 2020
COVID-19 Update for March 19, 2020
COVID-19 Update for March 17, 2020
Factility Closures Due to COVID-19
City Monitoring COVID-19 Situation

Other helpful links:
Self-isolation information from the provincial government.
Provincial COVID-19 website
Travel advisories in Canada are posted here.
Information on COVID-19 from the Public Health Agency of Canada.