FAQ - New Pay Stations

FAQ - New Pay Stations

How do the pay stations work?
What are the payment options?
Why can’t I use cash to pay for parking?
Can I use my City Park Card that I used to use on City parking meters?

Where are the new pay stations located?
How will I know what zone number my vehicle parked in?
What happens if I do not know my license plate number?
What is the maximum amount of time I can park in any given zone?
What is the parking rate?
Can I use PayByPhone instead of a pay station?
When will the next phase of pay stations be installed?
Are all the Timed Parking Areas being removed now?

 


How do the pay stations work?

There are five steps required to make a payment for your vehicle. You need to know your license plate and the zone number before you proceed to the pay station.

  • Step 1- After you park your vehicle, proceed to the nearest pay station, then select a payment method using the yellow buttons on the machine, tap or insert - tap is available for Debit, Mobile Payment (Apple/Samsung/Google Pay), or a credit card. You can also insert your credit card (not debit).
  • Step 2- Confirm your parking zone number. The zone number will be posted on a sign near your vehicle and on each pay station. Stations will display the zone you are currently in.
  • Step 3 - Enter you licence plate number, this is on the same screen as the zone confirmation in Step 2.
  • Step 4 - Choose the duration (amount of time you wish to pay) for parking and confirm using the green button.
  • Step 5 - Make the payment when prompted, either by tapping, or quickly inserting and removing your credit card. Once your transaction is processed, it will prompt you if you would like a receipt.

You do not need to return to your vehicle with the receipt after the payment is made. The receipt can be printed if you would like a copy.

What are the payment options?

The pay stations accept debit, mobile phone payments via tap (Apple/Samsung/Google Pay), and most major credit cards. The pay stations do not accept cash, and debit can only be used via tap (no insert function available).

Why can’t I use cash to pay for parking?

Due to vandalism, the pay stations will not accept cash as a form of payment at this time.

Can I use my City Park Card that I used to use on City parking meters?

The City is reviewing options to replacement the park card, which will use the tap reader and provide a payment option for those who do not wish to use debit or credit. Unfortunately, this is not yet available.

Where are the new pay stations located?

The current 24 pay stations are located in the following areas:

  • Duckworth Street, from Bates Hill to Church Hill and from Prescott St to Cochrane Street
  • Cathedral Street
  • Church Hill
  • Cavendish Square
  • Water Street, between Queen Street and Adelaide Street

How will I know what zone number my vehicle parked in?

After you park your vehicle, please look for signs in the area that indicate the zone number that you are parked in. You should note the four-digit zone number, as well as your license plate number. Pay stations will be configured to default to the zone they are in.

What happens if I do not know my license plate number?

Your payment will be attached to your license plate number. Your plate information is required to proceed with the payment. Please make a note of your license plate information and ensure it is entered correctly.

What is the maximum amount of time I can park in any given zone?

The time limits in each zone ranges from 2 hour to 4 hours, check for signage that indicates the maximum time limit for the area. After the maximum time expires you must move your vehicle to another zone.

What is the parking rate?

The parking rate is $1.75 per hour.

Can I use PayByPhone instead of a pay station?

Yes, in all paid parking areas where pay stations are installed, you can also use the PaybyPhone app. Note that the same zone number will be used, regardless of how you choose to pay.

The city will announce the next phase of pay stations prior to installation and enforcement.

Are all the Timed Parking Areas being removed now?

Several timed parking areas will remain for now and they are marked with signage to indicate the time limit. Many of these areas will remain in place until the next phase of installation. A map is available to show areas that require a payment either by using a Pay Station or by using PayByPhone App, or the PayByPhone toll free number (1-866-234-7275).