Service and Priority

Service and Priority

Levels of Service
The streets and sidewalks of St. John’s are maintained to performance and service objectives developed by the Roads Division of the Department of Public Works, and approved by City Council:

  • Ice control of streets: Complete one application of ice control materials on all streets within three hours of ice conditions.
  • Snow plowing of streets: For snowfalls of up to 25 centimeters, complete an initial cut on all streets within 12 hours following the end of the storm. For snowfalls greater than 25 centimeters, and for extenuating circumstances (such as drifting conditions, extreme snow accumulations, etc), the time to complete the initial cut will increase.
  • Snow plowing of sidewalks: Begins after pushback of streets is completed. Depending on the amount of snow on the ground and equipment availability the majority of streets in the sidewalk program will be plowed within four to seven days. The time to complete this will increase if a new storm occurs during this time frame.

Sidewalk Priority

The St. John's Snow Removal Regulations require properties adjacent to designated downtown streets to keep sidewalks clear of ice and snow. To assist with this, for storms greater than 5 cm, some sidewalks in the downtown core (bordered by Temperance, Duckworth, New Gower and Springdale streets) are cleared as part of a cost shared agreement with Downtown St. John's.

Outside the Downtown
The City clears and salts sidewalks on at least one side of the majority of all arterial and collector streets within 1.6 kilometres of schools. A few streets classified as residential that provide connections between these streets have also been included. There are separate routes for sidewalk clearing, and they are prioritized so they start in the centre core of the City and move outward. The areas around Memorial University and the upper downtown (Harvey Road to Cavendish Square, including Queens Road) are focal points for the routes.

Street Priority
Streets are salted and plowed in a priority order that is primarily based on traffic volumes. This ensures emergency vehicle access is maintained to the greatest number of residents at all times. Street Priorities for snow clearing