Service and Priority

Service and Priority

Levels of Service
The streets and sidewalks of St. John’s are maintained to performance and service objectives developed by the Roads Division of the Department of Public Works, and approved by City Council.

Ice control of streets
Complete one application of ice control materials on all streets within three hours of ice conditions.

Snow plowing of streets
For snowfalls of up to 25 centimeters, complete an initial cut on all streets within 12 hours following the end of the storm. For snowfalls greater than 25 centimeters, and for extenuating circumstances (such as drifting conditions, extreme snow accumulations, etc), the time to complete the initial cut will increase.

Snow plowing of sidewalks
Depending on the amount of snow on the ground and equipment availability the majority of streets in the sidewalk program will be plowed within four to seven days. The time to complete this will increase if a new storm occurs during this time frame.

Sidewalk Priority

The St. John's Snow Removal Regulations require properties adjacent to designated downtown streets to keep sidewalks clear of ice and snow. Some of the sidewalks in the downtown business district (sections of Water Street, Duckworth Street, Harbour Drive, and New Gower Street) are cleared.

Outside the downtown

  • Areas around the 36 schools in the City are completed first.
  • Sidewalks on at least one side of most arterial and collector streets are cleared next. These sidewalks are assigned the same priority as the adjacent street.

Sidewalk snow clearing routes can take four to seven days to complete. If a snowfall occurs before all sidewalks are completed staff have to return to the school zones and start over.

Street Priority
Streets are salted and plowed in a priority order that is primarily based on traffic volumes. This ensures emergency vehicle access is maintained to the greatest number of residents at all times. Street Priorities for snow clearing