Welcome to Access 311

Find all of your answers to city related questions and non-emergency services 24 hours a day.

Call 311 or (709) 754-CITY (2489)

Contact Us

Several ways to connect with Access St. John’s

Urgent matters which require immediate attention must be reported by calling
Access St. John's at 311 or 754-CITY (2489). 


Report problems via our 311 St. John's app,  now available for iPhone, Android, Blackberry and Windows.  311 St. John's is free and can be downloaded here:
Report problems online and track their progress as we work on them.

Go to Submit an Access Request.
 

Call Access St. John's any time of day or night, 7 days a week, 365 days a year.

In St. John's dial 311
Outside St. John's dial 709-754-CITY (2489)

Emergency calls, about life saving matters, must be made by dialing 911.

In-person service is available at our Access St. John's Centre on the first floor of City Hall, from Mondays to Fridays, 8:30 a.m. to 5 p.m.

Contact Department Details

Access St. John's:

Phone Within St. John’s:   311
Phone Outside St. John’s:    (709) 754-CITY (2489)
E-mail: accessstjohns@stjohns.ca  
   
Building Location:  City of St. John's
10 New Gower Street
St. John’s NL  A1C 1J3
   
Mailing Address:   City of St. John’s
P.O. Box 908
St. John’s NL  A1C 5M2
Access St. John's Hours of Operation:    24 hours, 7 days a week
   
Access St. John's Citizen Service Centre  
Hours of Operation: 8:30 a.m. to 5 p.m., Monday to Friday
City Hall Hours of Operation:  9 a.m. – 4:30 p.m., Monday to Friday

Have a question?
Access 311 provides residents, businesses and visitors with easy access to non-emergency City services, programs and information 24 hours a day, seven days a week.

Access St. John's 311 service centre representatives are knowledgeable in covering a wide range of civic programs and services. Our goal is to provide easy access to City information as well as consistent and accountable response to citizens' service requests.

Check us out at Access 311 to find the information you want or to enter many of your requests online.

 

Know who you would like to contact?

Elected Officials:   Mayor and City Councillors
Tourism and Culture information:  Tourism St. John’s
Business and Economic Development information:   Economic Development
Recreation information:   Recreation
All other Departments: Access 311

 

Tourism and Culture

Contact us if you are planning a trip to St. John’s or just want more information.

Phone: (709) 576-8106
Fax: (709) 576-8246
E-mail: tourism@stjohns.ca  
   
Location: Gentara Building, 348 Water Street, St. John’s, NL
Hours of Operation:  9 a.m. to 4:30 p.m., Monday to Friday
Summer Hours of Operation:   9 a.m. to 4:30 p.m., Monday to Sunday
Mailing Address:  Economic Development, Tourism and Culture
City of St. John's
P.O. Box 908
St. John's, NL
Canada A1C 5M2

 

Archives

Contact us for information regarding St. John's properites, St. John's Council and general St. John's history.

Phone: (709) 576-8167
Fax: (709) 576-8254
E-mail: archives@stjohns.ca  
   
Location:
Railway Coastal Museum Building, 3rd floor, 495 Water Street, St. John’s, NL
Hours of Operation:  9 a.m. to 4:00 p.m., Monday to Friday
Walk in Hours of Operation:   9 a.m. to 4:00 p.m., Monday to Wednesday
Mailing Address: City of St. John’s Archives
City of St. John’s, P. O. Box 908
St. John’s, NL
Canada, A1C 5M2

Business and Economic Development

Contact us if you are planning to start a business in St. John’s or just want more information.

Phone: (709) 576-8107
Fax: (709) 576-8590
E-mail: business@stjohns.ca  
   
Location: Gentara Building, 348 Water Street, St. John’s, NL
Hours of Operation: 9 a.m. to 4:30 p.m., Monday to Friday
Mailing Address: Office of Strategy and Engagement
City of St. John's
P.O. Box 908
St. John's, Newfoundland
Canada A1C 5M2

Recreation Facilities

Contact us to find our more information on our recreational programs and services.

H.G.R. Mews Community Centre:

Phone: (709) 576-8499
E-mail: recreation@stjohns.ca  
Location:  40 Mundy Pond Road, St. John’s, NL
Hours of Operation:  7 a.m. to 11 p.m., Monday to Sunday
Mailing Address:  Department of Recreation
P.O. Box 908
St. John’s, NL
Canada
A1C 5M2

Wedgewood Park Community Centre:

Phone: (709) 576-8631
E-mail: recreation@stjohns.ca  
   
Location: 47 Gleneyre Street, St. John’s, NL
Hours of Operation:  7 a.m. to 10 p.m., Monday to Sunday
Mailing Address: Department of Recreation
P.O. Box 908
St. John’s, NL
Canada
A1C 5M2